Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
7.7
Location
7.2
Service
7.9
Dining
6.0
Guest reviews
7.0/10
based on 10 reviews
7.8
7.8/10 based on 2432 reviews
Liam
United Kingdom,
May
2024
7.8/10
The hotel offers well-furnished and spacious rooms, ideal for families. The presence of a fridge and microwave adds convenience for longer stays. The service was top-notch, ensuring a smooth airport transfer, though a minor oversight was noted. The location is perfect for overnight stays close to the airport. The dining experience was subpar, with limited options but a voucher for an adjacent eatery. Despite this, the overall value for money is decent.
Rooms
9.0
The rooms were spacious and well-furnished, suitable for a family of my size. The fridge and microwave were nice touches for longer stays.
Service
9.0
The service was fantastic, especially in ensuring a timely airport transfer. The staff was polite and professional, making me feel comfortable throughout.
Location
8.0
The hotel's location is perfect for those needing an overnight stay near the airport. It is kept very clean and the staff is super friendly.
Dining
6.0
The dining experience was disappointing, with limited options in a separate room. However, a $5 voucher for a nearby eatery provided some relief.
Facilities
7.0
Dave
United States,
April
2024
6.0/10
I found this hotel to be quite a mixed bag. The rooms had a nice perk of being able to choose and take back prepared breakfasts, but unfortunately, my room smelled of cold tobacco and was not ideal. The service was commendable; the staff were friendly, helpful, and always accommodating. The location wasn't the best as it was situated in an industrial trucking warehouse area with limited dining options nearby. The dining experience was hit or miss, with no breakfast available during my stay. Despite some shortcomings, the facilities were adequate.
Rooms
6.0
The rooms offered the perk of choosing and bringing back prepared breakfasts, but my room had a noticeable cold tobacco smell.
Service
8.0
The staff here are very friendly, always ready to assist, and managed to find me a room on a lower floor as per my request.
Location
5.0
The hotel's location in an industrial trucking warehouse area was not ideal for me, especially with limited dining options within walking distance.
Dining
5.0
The dining situation was disappointing as there was no breakfast service available during my stay.
Facilities
7.0
The facilities were adequate for my needs during my stay.
Simon
United Kingdom,
March
2024
6.0/10
The hotel had clean and spacious rooms, with friendly front desk staff, but the presence of a prostitute disturbed our morning as she serviced her clients. The lack of security on the premises was a significant concern.
Rooms
7.0
The rooms were clean, spacious, and the front desk staff were friendly and efficient.
Service
6.0
While some staff members were accommodating and friendly, one driver was on his phone and shouted at a passenger, which affected the service negatively.
Location
8.0
The hotel is preferable for travelers needing airport access, offering a free shuttle service. It was convenient for visiting family in Toronto.
Dining
5.0
The dining experience was less than stellar, with limited breakfast choices and standard dishes. However, the price reflected the quality and service received.
Facilities
5.0
The hotel lacked security and felt stuffy at night despite having air conditioning. More surveillance could enhance safety and comfort for guests.
Jane
United Kingdom,
February
2024
7.2/10
The hotel is conveniently located for those needing a stopover close to the airport, with a comfy bed as a bonus. The rooms, though a bit noisy and not sold with breakfast, were situated strategically near an exit door. The service was flexible to our needs but lacked onboarding luggage help. The location's proximity to the 401 and Dixie is excellent, yet traffic can be a challenge. The dining was good but repetitive, and service before 6:00 am was slow. On the bright side, the facilities are well-managed.
Rooms
7.0
Despite being a bit noisy and not including breakfast, the room layout next to the exit door was convenient.
Service
8.0
The staff was accommodating and positive, although help with luggage was lacking.
Location
7.0
The location near the airport is perfect for overnight stays, but traffic volume can pose challenges.
Dining
6.0
The meals were generally good but repetitive, and service before 6:00 am was slow.
Facilities
8.0
The hotel facilities were well-maintained and satisfactory.
Ben
United Kingdom,
September
2023
6.6/10
The hotel had spacious rooms that were clean and comfortable, equipped with all necessary amenities for a pleasant night. The pool, hot tub, and sauna were in good working condition, adding to the overall comfort of the stay. However, there were some issues with the service and dining experience that affected the overall impression of the hotel.
Rooms
8.0
The room was very clean and comfortable, providing all the necessary amenities for a cozy stay.
Service
6.0
The staff's behavior varied, with some members being helpful and accommodating, while others displayed rudeness in their interactions.
Location
7.0
The hotel's location was convenient for an overnight stay near the airport, but it lacked attractions for exploring on foot.
Dining
5.0
The dining experience was a mix of positives and negatives, with breakfast being subpar for the price but the option for shuttle service to restaurants accommodating.
Facilities
7.0
The hotel offered a range of facilities, including a lovely garden courtyard and easy access to the business center.
Arthur
United Kingdom,
September
2023
8.0/10
The hotel offers a cozy stay with spacious rooms equipped with useful amenities like a mini-fridge and microwave. The service is attentive, particularly with prompt requests, and the location is convenient for travel with proximity to the airport. However, the dining options are limited, and the bathrooms could use more thorough cleaning.
Rooms
8.0
Our room, a kitchenette with living room space, had two queen beds and additional features like a microwave and mini-fridge.
Service
9.0
The service was attentive with prompt responses to requests such as pool towels and extra pillows. The airport shuttle service was convenient.
Location
9.0
The hotel is conveniently close to Toronto Pearson airport, ideal for those needing quick access without disruption from aircraft noise.
Dining
7.0
The dining experience, although limited, is satisfactory for a quick start to the day.
Facilities
7.0
The hotel offers essential facilities like a pool and sauna, although more attention could be paid to cleaning in certain areas.
Mary
United States,
July
2023
7.8/10
The hotel had good rooms with a comfortable mattress, and a special thanks to the staff for providing one at a higher rate. The rooms were super clean and lovely, although the 4th floor had a strong smell of cleaner or air freshener.
Rooms
8.0
The rooms were super clean and lovely, with a comfortable mattress.
Service
9.0
The staff was extremely accommodating, staying open long after closing time for stranded travelers.
Location
7.0
The hotel is nice, in an industrial area that requires a short drive on the 401.
Dining
7.0
The dining experience was particularly good for a vegetarian and included a $5 voucher for a nearby Subway.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, and tours/ticket assistance.
Agnes
United Kingdom,
June
2023
8.2/10
My stay at the hotel was delightful. The rooms were clean and comfortable, with cozy beds and a fantastic little bar/restaurant on-site. The lack of a microwave was a minor inconvenience, but overall, everything was just as pictured, so no surprises there.
Rooms
9.0
I found my room to be clean and comfortable, providing a cozy stay. The bar/restaurant on-site was a great addition.
Service
9.0
The service was truly accommodating from check-in to check-out. The staff was extremely helpful and friendly throughout my stay.
Location
7.0
While the hotel's proximity to the airport and offering convenient shuttle service was handy, it was a bit challenging being away from nearby restaurants.
Dining
8.0
The dining experience was generous and offered good value, although I wish there were more vegetarian options available to choose from.
Facilities
8.0
The hotel's facilities were well-maintained and added to the overall enjoyable stay.
David
United Kingdom,
June
2023
7.2/10
The hotel was fine for a good refresher prior to my trip in the morning. The rooms were clean and quiet but could use better maintenance, giving a slightly depressing feel. The service was helpful and offered a pleasant stay with additional essentials provided. The location is great for airport access but a bit off from major attractions. The dining experience was good, although it ended quite early. Overall, a convenient stay with a few drawbacks.
Rooms
7.0
The rooms were fine, clean, and quiet.
Service
8.0
The service was helpful and provided essentials for a pleasant stay.
Location
7.0
The location is great for airport access but a bit off from major attractions.
Dining
7.0
The dining experience was good but ended quite early.
Facilities
7.0
The facilities offered a convenient stay.
Michael
United States,
April
2023
7.0/10
The hotel is conveniently located near Pearson Airport in Toronto, Canada, offering comfortable rooms with amenities like double beds, a mini fridge, a microwave, and more. The service was warm and accommodating, although there were minor issues with shuttle arrangements. The location is good, especially with the free shuttle to the airport, but traffic can be problematic. The dining experience was subpar, with limited breakfast options. Overall, a decent stay with room for improvement.
Rooms
8.0
The rooms were clean, spacious, and equipped with essential amenities.
Service
7.0
The service was warm and accommodating, but there were minor issues with shuttle arrangements.
Location
7.0
The hotel's location near Pearson Airport and close to restaurants is convenient, although traffic can be a challenge.
Dining
5.0
The dining experience was lacking, especially with limited breakfast options.
Facilities
8.0
The facilities like the pool, hot tub, and sauna were well-maintained and functional.
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